We want you to be completely happy with the items you order from us. If for any
reason you are not satisfied with an item you purchase through the Site, you may
return such item (accompanied by your sales receipt) within 14 days of the date of
purchase and elect to: (i) exchange the item for another item available for purchase
through the Site, (ii) receive a refund in the amount you paid for the item. If you
return an item to us after such 14-day return period, but between 15 and 30 days of
the date of purchase, you may still return the item and elect either to exchange the
item for another item available for purchase through the Site or to receive a
merchandise credit in the amount you paid for the item that may be applied to your
purchase of another item through the Site.
Company will not accept any exchange or return without a completed proper
authorization form sent to us within the proper exchange or return date range as
discussed above. You will be responsible for insurance and shipping costs for
returns. Otherwise, please contact us at 1-310-288-2159 to obtain proper shipping
information on instructions on how to return goods to us. Please ship your return to
us at: JustDesi, 230 S Beverly Drive, Beverly Hills, CA 90212. Please allow 2-3 weeks for
the processing of your return.
Alternatively, you may return an item purchased through the Site to our JustDesi
retail boutique for an exchange, credit or refund pursuant to these Terms of Sale
above. Please note that any item purchased in JustDesi boutique may be returned
only to the boutique at which such item was purchased and must be accompanied
with your sales receipt.
Damaged, altered, worn or “final sale” items are not eligible for return or exchange.
All sales are considered final after thirty (30) days.
Please note that all refunds will be issued to the original form of payment. All items
returned to us must be unaltered, unworn and in the same condition in which they
originally bought. In addition, all returned items must include the original packaging
in good condition, receipt as proof of purchase, and all associated tags. Please note
that used items are not eligible for return. Some exclusions may apply.
Shipping and Delivery
When you purchase Goods from our Site, the Goods will be delivered by courier to
you based on the delivery method you select at the time of checkout. However, if
this method is not available then the Company will select an alternative method of
We ship Free Standard (ground). We charge for expedited shipping. All Shipments to
Alaska and Hawaii can only be shipped on the second day. We don’t ship to P.O.
Boxes. Any further shipping questions may be asked by sending an email to
Delivery will take place as soon as reasonably practicable, once the item is produced
and fulfilled. Made to order – Ships in approximately 4-5 weeks. Delivery times may
vary due to unforeseen circumstances and are subject to the courier’s conditions
and therefore Justdesi cannot be liable. Please note that delivery times do not
include weekends and statutory holidays.
For made-to-order items, expect shipment within an estimated 4-5 weeks.
If you purchase Goods from us for delivery to a destination outside the United States
your purchase may be subject to duties and taxes applied by the destination
country. You are responsible for paying any such duties or taxes. Please contact your
local customs office for more information before making a purchase. We are not
responsible for the payment of any such duties or taxes and are not liable for any
failure by you to pay them. Further, if there are specific permits needed for the
import of Goods, you are responsible for securing the import permits as required to
ensure properly delivery of your shipment.
You are required to provide us with a complete and accurate delivery address,
including the name of the recipient. We are not liable for the delivery of your Goods
to the wrong address or wrong person as a result of your providing us with
inaccurate or incomplete information.